Return Policy on CHILL EPOXY Products

Policy on the EPOXY Products. At CHILL EPOXY, our goal is to provide you with high-quality epoxy resin products that meet your needs. Please read our return policy carefully before making a purchase.

Returns

Important Notice – Final Sale
All products sold through our online store are final sale. We do not accept returns, exchanges, or issue refunds once an order has been shipped.

It is the customer’s responsibility to ensure the product suits their intended application before completing the purchase. All products are tested and meet strict quality standards prior to shipping. Any damages incurred during transit must be reported directly to the carrier.

Polymères Technologies reserves the right to make the final decision on any exception or dispute.

3rd Party Purchases

If you purchased a CHILL EPOXY product from a third-party reseller, please note that all returns, exchanges, or reimbursements must be handled by the retailer and not the manufacturer. The decision to refund, replace, or exchange the product is at the discretion of the reseller and will be supported by CHILL EPOXY. Proof of purchase will be required for any such requests.

In specific situations, the manufacturer may choose to step in and take the decision to refund, exchange, or replace the product. However, such cases will be evaluated on a case-by-case basis and will depend on the specific circumstances of the return request.

We encourage you to review the return policy of the third-party reseller from whom you purchased the product. If you have any questions or concerns, please do not hesitate to contact our customer service team at [email protected]. We will do our best to assist you with your inquiry.

Contact Us

If you have any questions or concerns about our return policy, please contact us at [email protected]. We are always happy to help!