Privacy Policy

Effective Date: [Insert Date]

Thank you for visiting (the “Website”), owned and operated by Chillepoxy, LLC (referred to as “we,” “us,” or “our”). At Chillepoxy, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us through the Website. By accessing or using the Website, you agree to the terms and conditions of this Privacy Policy.

  1. Information We Collect

1.1 Personal Information We may collect personal information that you voluntarily provide to us when you visit or interact with the Website. This information may include your name, email address, postal address, telephone number, and any other information you provide during the registration or checkout process.

1.2 Payment Information When you make a purchase through our Website, we may collect payment information, such as your credit card details or other payment methods. However, we do not store your payment information on our servers. We utilize secure third-party payment processors that handle all payment transactions securely.

1.3 Usage Information We may collect certain non-personal information automatically as you browse or interact with the Website. This information may include your IP address, browser type, device information, operating system, and browsing preferences. We may also use cookies or similar technologies to collect this information. Please refer to our Cookie Policy for more details.

  1. Use of Information

2.1 Provision of Services We use the information you provide to fulfill your orders, process payments, communicate with you regarding your purchases, and provide customer support. This includes sending order confirmations, shipping notifications, and responding to your inquiries or concerns.

2.2 Marketing and Promotional Communications With your consent, we may use your contact information to send you promotional offers, newsletters, updates, or other marketing communications about our products, services, or events. You may opt-out of receiving these communications at any time by following the unsubscribe instructions provided in the emails or by contacting us directly.

2.3 Website Improvement and Personalization We may use the information we collect to analyze and improve the functionality and performance of our Website. This includes understanding user preferences, optimizing product offerings, and personalizing your experience on the Website.

2.4 Legal Compliance and Protection We may use your information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests. Additionally, we may use or disclose your information to protect the rights, property, or safety of Chillepoxy, our customers, or others.

  1. Information Sharing

3.1 Third-Party Service Providers We may share your information with trusted third-party service providers who assist us in operating our business and providing services to you. These providers may include payment processors, shipping carriers, IT service providers, marketing partners, or analytics platforms. We ensure that these providers handle your information securely and only use it for the purposes for which we engage them.

3.2 Business Transfers In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred or disclosed as part of the transaction. We will notify you via email or prominent notice on our Website regarding any change in ownership or the use of your personal information.

3.3 Legal Requirements We may disclose your information if required to do so by law or in response to valid requests from public authorities, such as government agencies or law enforcement.

  1. Data Security

We take reasonable measures to protect the confidentiality, integrity, and security of your personal information. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security. We recommend using strong and unique passwords, keeping your login credentials confidential, and ensuring the security of your devices and internet connection.

  1. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your personal information is no longer needed, we will securely dispose of or anonymize it.

  1. Your Rights

You have certain rights regarding your personal information, subject to applicable laws. These rights may include:

6.1 Access and Rectification You have the right to access and update your personal information held by us. If you believe that any information we have is inaccurate or incomplete, please contact us to make the necessary changes.

6.2 Opt-Out If you no longer wish to receive marketing communications from us, you may opt-out by following the unsubscribe instructions provided in the emails or by contacting us directly. Please note that even if you opt-out of marketing communications, we may still send you non-promotional messages related to your purchases or our ongoing business relationship.

6.3 Data Erasure You have the right to request the erasure of your personal information under certain circumstances, such as when it is no longer necessary for the purposes for which it was collected or if you withdraw your consent.

6.4 Data Portability You may have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format and to transmit it to another data controller where technically feasible.

6.5 Complaints If you have concerns about our handling of your personal information, please contact us. We will investigate and address your concerns promptly. You also have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

  1. Third-Party Links

Our Website may contain links to third-party websites or services that are not owned or controlled by us. This Privacy Policy does not apply to those third-party websites or services. We encourage you to review the privacy policies of those websites or services before providing any personal information.

  1. Children’s Privacy

Our Website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information from our records.

  1. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any material updates by posting the revised Privacy Policy on our Website or by other means. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

  1. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:


6330 Boul Laurier Ouest, Saint-Hyacinthe, QC

Please allow us a reasonable time to respond to your inquiries and requests.

Last Updated: [5/10/2023]