CHILL EPOXY – Available in United States?

1. PURCHASE ORDER RECEPTION AND CONFIRMATION
   • All order from the Online store will be process and shipped within 24h. You will receive a receipt and your tracking information by email.
   • All PO for bigger orders, custom Quotes and Retailer orders shall be sent to sales@polymerestechnologies.com. Any special requests, add-on, revision concerning a pending order shall be forwarded to this address.
   • For US and Canadian customers, order acknowledgments including shipping fees are confirmed within 24 (business) hours.
   • International orders confirmation including prepaid transport quotation may require up to 72 hours delay to obtain best price possible with our valued carriers.
   • Customers are asked to verify that information on the Order confirmation is complete and up to date (EIN/ IRS #, shipping address, name of the company, contact, phone number, …)

2. PAYMENT METHOD
   • PAYMENT is to be made UPON RECEPTION POLYMERES TECHNOLOGIES™ does not offer any terms of payment. Payment shall be made via credit card or bank electronic transfer prior to sending packing slip to our warehouse staff.
   • If payment is sent via wire transfer, it is important that customer informs Customer service once it has been proceeded so that Accounting department will be made aware that a confirmation is awaited. Please note that it can take up to 72 hours before the transfer is effective in our bank account.

3. PREPARATION AND EXPECTED TIME FRAME FOR
   • Skids to be shipped to Québec, Ontario can be prepared within 24-48hours once payment is confirmed. Elsewhere, allow a 24-72hour delay.
     • CUT-OFF: No add-on or revision can be allowed once payment confirmation is sent.

• Orders are crated and prepared within 2-3 days. Please note, that with many carriers, the shipment can only be picked up the next business day as many companies’ truck are not always in our area.
  • CUT-OFF: No add-on or revision can be allowed once payment confirmation is sent.
• OVERSEAS SHIPPING. Allow for a minimum of 5 business days to prepare a CERTIFIED CRATE according to the International Maritime Regulation.
  • CUT-OFF: No add-on or revision can be allowed once order confirmation, and shipping quote is approved by customer. Any modification may induce further delays in the process.

4. MINIMUM OF ORDER / CANCELLATION POLICY/ ADMINISTRATIVE FEES
   • CHILL EPOXY™ retailers are expected to place a MINIMAL ORDER of a total amount of $800 USD /$1000 CAD.
   • For any ADD-ON or REVISION, administrative may apply.
   • If for any reason, a customer was to cancel a PO.
     • The customer is required to sent to sales@polymerestechnologies.com in the best delays.
     • Administrative fees may apply.

5. DROP SHIPPING
   • In general, POLYMERES TECHNOLOGIES™ does not organize drop shipping for the CHILL EPOXY™ retailers. Retailers are expected to hold a complete inventory of CHILL EPOXY™ products so as to be able to constantly satisfy customers’ requests.
   • Nevertheless, if drop shipping was to be authorized for exceptional circumstances, revision of the retailer’s discount may apply.

6. INCOTERMS / CUSTOMS TAX AND DUTIES
   • International shipments are sent under the INCOTERM DAP (Delivered At Place). POLYMERES TECHNOLOGIES inc. will make sure that the shipment is delivered at the indicated/agreed shipping address but cannot be held responsible for any tax or duties that might apply in accordance with local/ national regulation. We are not responsible should delays occur and warehouse fee’s be applied
   • US CUSTOMERS. For any order that exceeds 800$, the IRS or Ein# is required on paperwork to allow customs clearance.
   • International customers shall provide the name and complete coordinates of their own customs broker.

CHILL EPOXY – Available in the United States?